Terms of service

Terms of Service

1. Overview

This website and online store are operated under the TERVALO HOME brand by GARB GRID LLC.

Throughout these Terms of Service, the terms “TERVALO HOME,” “we,” “us,” and “our” refer to TERVALO HOME and GARB GRID LLC.

By visiting our website, creating an account, submitting an order, or purchasing a product, you agree to these Terms of Service and all policies referenced in them, including our Return and Refund Policy, Shipping Policy, and Privacy Policy.

If you do not agree to these Terms, you should not use the website or place an order.

2. Eligibility

You must be at least 18 years old or have the permission and supervision of a parent or legal guardian to place an order.

By placing an order, you confirm that:

The information you provide is accurate and complete.
You are authorized to use the selected payment method.
You are purchasing products for lawful personal or household use.
Your order and use of the products comply with applicable laws.

3. Products and Product Information

TERVALO HOME sells home storage products, small furniture, and related home furnishings.

We make reasonable efforts to provide accurate product information, including:

Product descriptions
Dimensions
Materials
Colors and finishes
Weight
Assembly requirements
Product photographs

Minor differences may occur because of display settings, lighting, material texture, manufacturing tolerances, or product updates.

Product photographs are intended to represent the product accurately, but colors may appear slightly different depending on the customer’s device or screen.

We reserve the right to correct errors, update product information, or discontinue products without prior notice. Any material change affecting an existing order will be communicated to the customer when required.

4. Furniture Delivery and Assembly

Unless otherwise stated, our furniture and storage products are shipped flat-packed and disassembled.

An assembly instruction manual is included, and customer assembly is required after delivery.

Customers should:

Inspect all components before assembly.
Follow the included assembly instructions.
Use suitable tools.
Use wall restraints or anchoring hardware when required.
Select wall hardware appropriate for the construction of the wall.
Stop assembly and contact us if parts are damaged, missing, or incorrect.

Customers may assemble a product to inspect its appearance, fit, and function without automatically losing return eligibility.

TERVALO HOME is not responsible for damage caused by misuse, unauthorized modification, failure to follow the instructions, unsuitable installation surfaces, or improper assembly. This limitation does not apply to defects, missing components, incorrect items, or damage that existed when the product was delivered.

5. Prices and Taxes

All prices are displayed in U.S. dollars unless otherwise stated.

Prices may change without notice. Price changes do not affect orders that have already been accepted and paid, except when a clear pricing or technical error has occurred.

Applicable sales tax is calculated at checkout based on the order and delivery location.

Promotional offers, discounts, and coupon codes:

May have separate eligibility requirements.
Cannot be exchanged for cash.
May not be combined unless expressly stated.
May be changed or discontinued for future orders.

6. Orders and Acceptance

Submitting an order does not automatically mean that the order has been accepted.

After an order is placed, we may send an order confirmation. This confirmation acknowledges receipt of the order but does not guarantee acceptance or fulfillment.

We reserve the right to refuse, limit, or cancel an order for legitimate reasons, including:

Product unavailability
Pricing or product information errors
Payment authorization failure
Suspected fraud or unauthorized activity
Incorrect or incomplete customer information
Duplicate or unusually large orders
Shipping restrictions
Violation of these Terms

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

7. Payment

Available payment methods are displayed at checkout.

Customers agree to provide current, complete, and accurate billing and payment information.

Payment authorization may occur when the order is submitted. Orders may be delayed or canceled if payment cannot be authorized or verified.

TERVALO HOME does not guarantee that every payment method will be available for every order or customer.

8. Order Processing

Orders are generally processed within 1–2 business days.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.

Customers should contact us as soon as possible if they need to request an order change or cancellation. We will make a reasonable effort to accommodate the request before fulfillment, but changes or cancellations cannot be guaranteed after processing has begun.

9. Shipping Area

We currently ship within the 48 contiguous United States and the District of Columbia.

We do not currently ship to:

Alaska
Hawaii
Puerto Rico
U.S. Virgin Islands or other U.S. territories
APO, FPO, or DPO military addresses
International destinations

Our shipping and return location is:

TERVALO HOME
107 Harvestoak Ln
Simpsonville, SC 29680
United States

10. Shipping Rates and Delivery Estimates

Our current standard shipping rate is:

Orders below $50: $5 standard shipping
Orders of $50 or more: Free standard shipping

The order subtotal after discounts and before applicable taxes is used to determine whether the free-shipping threshold has been met, unless otherwise displayed at checkout.

Estimated standard delivery time is generally 5–8 business days after the order has shipped.

Order processing time and delivery time are separate:

Processing: 1–2 business days
Estimated delivery after shipment: 5–8 business days

Delivery estimates are not guarantees. Delays may occur because of carriers, weather, holidays, address problems, high order volume, or other circumstances beyond our reasonable control.

If we cannot ship within the stated or otherwise promised timeframe, we will notify the customer and provide applicable options, including accepting the delay or canceling the unshipped order for a full refund.

11. Delivery and Tracking

When tracking information is available, it will be sent to the email address provided with the order.

Customers are responsible for providing a complete and accurate shipping address.

If an address is incorrect or incomplete, delivery may be delayed, returned, or subject to additional carrier fees.

Please contact us immediately if you notice an address error. We cannot guarantee address changes after fulfillment has begun.

Risk of loss transfers as provided by applicable law. Nothing in these Terms limits customer rights for products that are not delivered, are delivered to the wrong address because of our error, or arrive damaged.

12. Lost, Delayed, or Missing Deliveries

If tracking shows no movement, an unexpected delay, or delivery that the customer cannot locate, contact us at nature@tervaloliving.com.

We may ask the customer to:

Confirm the shipping address.
Check with household members or neighbors.
Check the delivery location.
Contact the carrier.
Allow the carrier time to complete an investigation.

We will work with the customer and carrier to seek an appropriate resolution.

13. Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery in accordance with our Return and Refund Policy.

Our customer-friendly return terms include:

Free return shipping for approved returns
No restocking fee
Returns permitted after opening, inspection, or assembly, provided the product has not been damaged through customer misuse
Free replacement or refund for products that arrive damaged, defective, incomplete, or incorrect
Refunds issued to the original payment method

Customers must contact us before sending a return. We will provide a prepaid return label or another approved return method.

The complete Return and Refund Policy forms part of these Terms.

14. Damaged, Defective, Incomplete, or Incorrect Products

Customers should contact us as soon as possible if a product arrives damaged, defective, incomplete, or incorrect.

We may request:

The order number
Photographs of the product
Photographs of the packaging
A photograph of the shipping label
A description of the issue

Depending on the circumstances and product availability, we may provide:

Replacement parts
A replacement product
A refund

Customers will not be charged approved replacement shipping, return shipping, or restocking fees.

Customers should not discard the product or packaging until they receive instructions from us.

15. Customer-Caused Damage

Returns, replacements, and refunds may be declined when damage was caused after delivery by:

Misuse or neglect
Intentional damage
Unauthorized modification
Improper installation
Failure to follow the assembly instructions
Use of unsuitable tools
Accidents after delivery
Normal wear and tear

This section does not apply to damage, defects, missing components, or incorrect products that existed when the order was delivered.

16. Accounts and Customer Information

Customers may be permitted to create an account but are not required to do so unless stated during checkout.

Customers are responsible for:

Maintaining the confidentiality of their login credentials
Restricting access to their account
Providing accurate information
Notifying us of suspected unauthorized access

We may suspend or terminate an account that is used fraudulently, unlawfully, or in violation of these Terms.

17. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

We may temporarily restrict or suspend access for:

Maintenance
Security updates
Technical issues
Service provider interruptions
Events outside our reasonable control

We may update, change, or discontinue website features without affecting rights connected to already accepted orders.

18. Acceptable Use

Customers and website visitors must not:

Use the website for unlawful or fraudulent purposes.
Submit false or misleading information.
Attempt unauthorized access to the website or another customer’s account.
Introduce malware, viruses, or harmful code.
Scrape, copy, or extract website content through automated means without permission.
Interfere with website security or operation.
Infringe intellectual property, privacy, or other legal rights.
Use product images, designs, descriptions, or branding without authorization.

We may restrict access when these rules are violated.

19. Intellectual Property

The TERVALO HOME name, branding, product designs, photographs, graphics, written content, layout, and other original website materials are owned by or licensed to GARB GRID LLC and are protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, commercially exploited, or used to create competing materials without prior written authorization.

Permitted personal use of the website does not transfer any ownership rights.

20. Reviews and Customer Content

If customers submit reviews, photographs, feedback, or other content, they confirm that:

They have the right to submit the content.
The content is truthful and based on genuine experience.
The content does not violate another person’s rights.
The content is not unlawful, abusive, misleading, or fraudulent.

Customers grant TERVALO HOME a non-exclusive, royalty-free license to display and use submitted content in connection with the store, products, and customer service, unless prohibited by law.

We may remove content that violates these Terms or applicable law.

21. Third-Party Services and Links

Our store may use third-party services for payment processing, checkout, shipping, analytics, communications, and website operation.

Third-party services may have their own terms and privacy practices. TERVALO HOME is not responsible for unrelated third-party websites or services that we do not control.

A link to a third-party website does not mean that we endorse every product, statement, or practice on that website.

22. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using the website or placing an order, customers acknowledge that information may be processed as necessary to:

Complete transactions
Process payments
Fulfill orders
Provide customer support
Prevent fraud
Comply with legal obligations
Operate and improve the store

Nothing in these Terms replaces the disclosures and choices provided in our Privacy Policy.

23. Disclaimer of Warranties

Products and website services are provided subject to applicable law and any express warranties stated on the product page.

Except where prohibited by law, we do not make warranties beyond those expressly stated.

Nothing in these Terms excludes or limits warranties, remedies, or consumer protections that cannot legally be excluded or limited.

24. Limitation of Liability

To the maximum extent permitted by law, TERVALO HOME and GARB GRID LLC will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or products.

For claims where liability can legally be limited, total liability will not exceed the amount paid for the product or order giving rise to the claim.

These limitations do not apply to:

Fraud or intentional misconduct
Gross negligence where liability cannot be limited
Personal injury caused by legally established negligence
Product liability that cannot legally be excluded
Mandatory consumer rights
Any other liability that applicable law does not allow us to exclude or limit

25. Events Beyond Our Reasonable Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, carrier interruptions, labor disruptions, government actions, transportation restrictions, system outages, or widespread supply interruptions.

This section does not remove any right the customer has to cancel an order or receive a refund when required by applicable law.

26. Errors and Corrections

The website may occasionally contain typographical errors, inaccurate information, or omissions related to product descriptions, pricing, promotions, shipping, availability, or other content.

We may correct these issues and update the website.

If a significant error affects an order, we will notify the customer and provide appropriate options, which may include confirming the corrected order or canceling it for a refund.

27. Changes to These Terms

We may update these Terms to reflect changes in our operations, services, products, or legal obligations.

Changes apply prospectively from the date the revised Terms are posted unless applicable law requires otherwise.

The “Last updated” date identifies the current version. Changes do not remove rights already acquired under an accepted order.

28. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

29. No Waiver

A failure to enforce any provision of these Terms does not waive the right to enforce it later.

30. Entire Agreement

These Terms, together with our Return and Refund Policy, Shipping Policy, Privacy Policy, and any product-specific terms displayed at checkout, form the agreement between the customer and TERVALO HOME regarding use of the store and purchase of products.

31. Applicable Law and Consumer Rights

These Terms are governed by applicable United States federal and state laws.

Nothing in these Terms limits any mandatory consumer rights available under the laws of the customer’s state of residence.

Before starting a formal dispute, customers are encouraged to contact us so that we can attempt to resolve the issue directly. This does not prevent either party from using any court, government agency, payment dispute process, or other remedy available under applicable law.