Shipping policy

Shipping Policy

At TERVALO HOME, we are committed to providing clear and reliable shipping information. Please review this policy before placing an order.

Shipping Area

We currently ship within the 48 contiguous United States and the District of Columbia.

We do not currently ship to:

Alaska
Hawaii
Puerto Rico
U.S. Virgin Islands or other U.S. territories
APO, FPO, or DPO military addresses
International destinations

Customers must provide a valid street address that is accessible to the selected shipping carrier.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully authorized.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

Orders placed outside business hours, on weekends, or on holidays begin processing on the next business day.

Processing time and delivery time are separate.

Shipping Rates

Our standard shipping rates are:

Orders below $50: $5 standard shipping
Orders of $50 or more: Free standard shipping

The order subtotal after discounts and before applicable taxes is used to determine whether the order qualifies for free shipping, unless otherwise displayed at checkout.

The final shipping charge is shown at checkout before payment is completed.

Estimated Delivery Time

Estimated standard delivery time is generally 5–8 business days after the order has shipped.

The estimated total time from order placement to delivery is normally:

Order processing: 1–2 business days
Delivery after shipment: 5–8 business days
Estimated total: 6–10 business days

Delivery estimates are not guaranteed arrival dates.

Delivery may be affected by:

Carrier delays
Severe weather
Public holidays
High order volume
Incorrect or incomplete addresses
Regional service interruptions
Other circumstances outside our reasonable control

Shipping Origin

Orders are shipped from:

TERVALO HOME
107 Harvestoak Ln
Simpsonville, SC 29680
United States

This is also our authorized return address.

Customers must contact us before sending any return. Please do not send a product back without return authorization and instructions.

Order Confirmation and Tracking

After an order is successfully placed, the customer will receive an order confirmation email.

When tracking information becomes available, a shipping confirmation email will be sent to the email address provided during checkout.

Tracking information may require up to 48 hours to begin showing carrier updates.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please check the following information before submitting an order:

Full recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Telephone number
Email address

We will make a reasonable effort to update the address before shipment, but changes cannot be guaranteed after fulfillment has begun.

Additional shipping costs caused by an incorrect or incomplete customer-provided address may be charged to the customer where permitted by law.

If the address problem was caused by TERVALO HOME, the customer will not be charged.

Order Changes and Cancellations

To request an order change or cancellation, contact us as soon as possible.

Orders are normally processed within 1–2 business days, so we cannot guarantee changes or cancellation after processing begins.

If an order has already shipped, it cannot be canceled. The customer may request a return after delivery under our Return and Refund Policy.

Approved returns receive free return shipping.

Shipping Delays

If we cannot ship an order within the stated or otherwise promised timeframe, we will contact the customer using the email address or telephone number provided with the order.

The customer may choose to:

Accept the revised shipping date, or
Cancel the unshipped order for a full refund

Approved cancellation refunds will be issued to the original payment method.

Split Shipments

Orders containing multiple products may be shipped in separate packages.

If an order is split into multiple shipments:

The customer will not be charged additional standard shipping fees.
Separate tracking numbers may be provided.
Packages may arrive on different dates.

Large or Heavy Products

Some furniture and storage products may be shipped in large or heavy packages.

Standard shipping does not include:

Product assembly
Installation
Wall mounting
Removal of packaging
In-home placement or room-of-choice service

Unless otherwise stated on the product page, products are shipped flat-packed and disassembled. An assembly instruction manual is included, and customer assembly is required after delivery.

Customers should review product dimensions, package weight, and assembly requirements before ordering.

Delivered but Not Received

If tracking shows that a package was delivered but it cannot be located:

Check the delivery location, entrance, porch, garage, mailroom, or reception area.
Ask household members, neighbors, or building staff whether they accepted it.
Allow up to one additional business day because some carriers mark packages delivered shortly before final delivery.
Contact the shipping carrier.
Contact TERVALO HOME if the package still cannot be located.

We will work with the customer and carrier to investigate the shipment and seek an appropriate resolution.

Lost Packages

If tracking has not updated for an extended period or the carrier confirms that a shipment is lost, contact us.

After reviewing the shipment, we may provide a replacement or refund when appropriate.

Customers will not be charged replacement shipping when a package is confirmed lost during transit.

Damaged Packages or Products

Inspect the product and packaging after delivery.

If a product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible and provide:

Order number
Photographs of the product
Photographs of the packaging
Photograph of the shipping label
Description of the issue

Depending on the circumstances, we may provide:

Free replacement parts
A free replacement product
A full refund

The customer will not pay approved replacement shipping or return shipping fees.

Do not discard the product or packaging until we provide instructions.

Refused and Undeliverable Packages

Packages may be returned to us when:

The address is incomplete or incorrect
Delivery is repeatedly unsuccessful
The recipient refuses the package
The package is not collected from the carrier

We will contact the customer after the package is returned.

If the problem was caused by our error or carrier damage, the customer will not be charged.

If the package was refused or undeliverable because of incorrect information provided by the customer, we may request confirmation of the correct address before reshipping.

Returns

We offer a customer-friendly 30-day return period.

Approved returns include:

Free return shipping
No restocking fee
Return eligibility after opening, inspection, or assembly, provided the product has not been damaged through customer misuse
Free replacement or refund for products that arrive damaged, defective, incomplete, or incorrect

Please review our complete Return and Refund Policy before beginning a return.